Privacy Policy

Information We Collect

When you interact with our financial trend recognition platform, we collect different types of information to provide you with personalised services and improve your learning experience.

• Account information including your name, email address, phone number, and billing details when you register or make purchases
• Technical data such as your IP address, browser type, device information, and how you navigate through our platform
• Learning progress data including course completions, quiz results, and time spent on different modules
• Communication records when you contact our support team or participate in community discussions
• Financial information necessary for processing payments and providing relevant educational content

How We Use Your Information

Your information helps us deliver better educational content and maintain a secure learning environment. We're committed to using your data responsibly and transparently.

Data Sharing and Disclosure

We don't sell your personal information to third parties. However, we do share certain data with trusted partners who help us operate our platform effectively.

Our carefully selected partners include payment processors for handling transactions, cloud storage providers for secure data hosting, and analytics services for understanding how our platform performs. Each partner is bound by strict confidentiality agreements and must comply with Australian privacy laws.

We may also disclose your information if required by law, such as responding to court orders or regulatory investigations, or if necessary to protect our users' safety and security.

Your Privacy Rights

Australian privacy law gives you several important rights regarding your personal information. We've made it straightforward to exercise these rights through our platform.

To exercise any of these rights, simply email us at info@floravianquepo.com with your request. We'll respond within 30 days and verify your identity before processing any changes to protect your security.

Data Security and Protection

Protecting your personal information is fundamental to everything we do. We've implemented multiple layers of security to safeguard your data against unauthorised access, alteration, or deletion.

• End-to-end encryption for all data transmission between your device and our servers
• Regular security audits and penetration testing by independent cybersecurity firms
• Multi-factor authentication options for enhanced account protection
• Secure data centres with physical access controls and environmental monitoring
• Employee training programs on data protection and privacy best practices
• Automated backup systems with encrypted storage to prevent data loss

Despite these measures, no online service can guarantee absolute security. We encourage you to use strong, unique passwords and enable two-factor authentication to help protect your account.

Data Retention and Deletion

We only keep your personal information for as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

When data reaches the end of its retention period, we securely delete or anonymise it using industry-standard methods. You can request early deletion of certain data types by contacting us directly.

International Data Transfers

While floravianquepo operates primarily within Australia, some of our trusted service providers may process your data overseas. This helps us provide reliable, cost-effective services while maintaining strong privacy protections.

When we transfer personal information outside Australia, we ensure adequate protection through approved mechanisms such as standard contractual clauses, adequacy decisions, or binding corporate rules. Countries we may transfer data to include the United States (for cloud hosting) and the European Union (for analytics services).

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your learning experience, remember your preferences, and analyse how our service is used. We're transparent about what information these technologies collect and how you can control them.

Essential cookies are necessary for basic platform functionality, such as keeping you logged in and maintaining your course progress. We also use analytics cookies to understand which features are most helpful and performance cookies to optimise loading times.

You can manage your cookie preferences through your browser settings or our cookie preference centre. Disabling certain cookies may affect some platform features, but you'll still be able to access core educational content.

Children's Privacy

floravianquepo's financial trend recognition platform is designed for adults aged 18 and over. We don't knowingly collect personal information from children under 18 years old. If you're under 18, please don't create an account or provide personal information without parental consent.

If we discover that we've inadvertently collected information from someone under 18, we'll take immediate steps to delete that information from our systems. Parents or guardians who believe we may have collected information from their child should contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform at least 30 days before the changes take effect.

We encourage you to review this policy periodically to stay informed about how we protect your privacy. Your continued use of our platform after policy changes indicates your acceptance of the updated terms.

Previous versions of this policy are archived and available upon request. This helps maintain transparency about how our privacy practices have evolved over time.